At HOC BEAUTY, we aim to provide a seamless and delightful shopping experience for our customers. This Shipping Policy outlines the details of our shipping process to ensure transparency and satisfaction.
Order Processing Time
Orders are processed and shipped on business days. Monday – Friday. We might process and ship priority orders on Saturdays.
All orders are subject to approval. We will contact you if needed.
Please note we are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has shipped out from our facilities.
Shipping Fees are non-refundable. This applies for returns and any failed delivery from the carrier.
Shipping Methods
We offer several shipping options to accommodate your needs. You can choose from standard shipping, express shipping, or any other available methods during the checkout process.
Shipping Rates
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping cost before completing your purchase at the checkout.
Delivery Times
Delivery times vary depending on your location and the shipping method chosen.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Customs and Duties
Customers are responsible for any customs duties or taxes imposed by their respective countries. HOC BEAUTY is not liable for these additional charges.
Order Changes and Cancellations
Once an order is placed, changes or cancellations may not be possible due to our swift processing times. Please review your order carefully before confirming the purchase.
Delays and Disruptions
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or customs processing may cause delays. We appreciate your understanding in such instances.
If you have any inquiries or concerns regarding your shipment, please contact our Customer Support team at info@houseofclara.com
Thank you for choosing HOC BEAUTY for your beauty needs.