Thank you for choosing HOC BEAUTY! We strive to provide you with high-quality beauty products. If, for any reason, you are not satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 10 days of the purchase date. To be eligible for a return, the item must be unused, unopened, and in its original packaging. Please include the original receipt or proof of purchase with your return.
Please allow us 7 – 14 business days to process returns and refunds, we do have the rights to deduct the Shipping amount or discounted prices paid in the original order.
When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hocbeauty.co.uk within 3 days of receiving the product.
Shipping
To return your product, send us an email to info@hocbeauty.co.ukfor a return address.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Order Change / Cancellation
To get your order to you as quickly as possible, we begin processing an order immediately after it is placed. For this reason, there is a very short time frame to make any changes or cancellations to an order once it has been submitted. Please contact us via WhatsApp +447460912221 or email info@hocbeauty.co.uk to see if we can still cancel/change your order.
Returned / Refused Packages
If any package gets returned to us by the carrier, customer will pay for reshipping . This applies for any of the following:
Packages That The Carrier Was Unable To Deliver Due To Insufficient Address
Customer Missed 3 Delivery Attempts
Customer Failed To Pick Up Package From UPS Access Point or Post Office After Delivery Was Missed
Damaged or Defective Products
If you receive a damaged or defective product, please email photos of the damage and include the order number. Email should be sent to info@hocbeauty.co.ukwithin 3 days of receiving the product. All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete. If customer does not keep original packaging damaged we cannot resend a new one.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@houseofclara.com
Please note that this return and refund policy is subject to change. We recommend reviewing it periodically for any updates.
Thank you for choosing HOC BEAUTY!